The County Administrative Professional Certificate is designed for individuals who want to develop skills for a variety of administrative job functions or professional growth in county government offices.
Participants earn this certificate upon completion of the required sixteen (16) courses for a total of seventeen (17) credits. The program consists of a variety of topics related to technology, communication, and interpersonal skills.
This certification program is 100% online.
It is open to everyone, but it is geared toward those who directly deal with customers and those whose primary job functions are administrative in nature.
For more information, contact us: ctas.support@tennessee.edu or (615) 532-3555.
All courses are required for completing this program. Register now in k@te.
| Course Name | Credits |
|---|---|
| 1. Customer Service Foundations | 1.5 |
| 2. Working with Upset Customers | 1 |
| 3. Effective Listening | 1 |
| 4. Communication Foundations | 1.5 |
| 5. Phone-Based Customer Service | 1 |
| 6. Writing Customer Service Emails | 1 |
| 7. Improving Your Mental Health at Work | 1 |
| 8. Productivity Tips: Finding Your Productive Mindset | 1 |
| 9. How to Be an Adaptable Employee During Change & Uncertainty | 1 |
| 10. Leading Yourself | 1 |
| 11. Decision Making | 1 |
| 12. Efficient Time Management | 2 |
| 13. Interpersonal Communication | 1 |
| 14. Unconscious Bias | 0.5 |
| 15. Communicating Across Cultures | 0.5 |
| 16. Introduction to County Government | 1 |